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Customer Support

You can find your shipping status if you head to your account page. If you think your order should have arrived by now, please get in touch with us via chat or email us at hello@boomf.com with your order number and full address and we'll look into this right away for you

Where is my order

Please get in touch with us via chat or email us at hello@boomf.com with your order number and full address and we'll look into this right away for you

I need to change my address

If your tracking number is not working it may be that your order was made with standard delivery and the tracking number therefore refers to the package identification and not the tracking service. Please get in touch with us via the chat or email us at hello@boomf.com so we can look into this for you

Why is my tracking number not working?

Have you tried...
1. If you are using your phone, try placing your order on a desktop computer or laptop, as that can sometimes work better.
2. Try logging out and logging in. There are a couple of issues this can fix
3. Email hello@boomf.com, or chat with us! We're here to help!

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