Returns, refunds and rights of cancellation Returns, refunds and rights of cancellation

Returns, refunds and rights of cancellation

Rebecca Rebecca

 

You shall have the right to cancel an Order only in the following circumstances:


A.) If We have failed to deliver the Order within 28 working days after the date You placed the Order (provided that contact has been made by You within 60 days from that order being placed);

B.) In the case of a Faulty Boomf Product at the earliest opportunity after You have discovered that the fault or defect (provided that You shall be deemed to have inspected the Order as soon as reasonably practicable after delivery and in no case longer than 14 days after receipt).

 

If an Order is cancelled under the conditions in a or b above We shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the Order in question). Notice of wish to cancel must be made by email to hello@boomf.com

In the case of a faulty or damaged Boomf Product, we will require a photo clearly showing the defect to be able to proceed with the claim.

Refunds cannot be given if the fault is a result of your own actions such as personalisation, mis-spellings, incorrect or incomplete address details provided or incorrect recipient contact number provided, or if you have uploaded an image of a low resolution or size. No compensation will be considered where courier delivery attempts failed due to the recipient not being home or contactable.

For the avoidance of doubt, save in respect of faulty or defective Products, nothing in these Terms and Conditions shall give You rights of cancellation in regard to the Products, which, by their nature, have been made to Your specification or clearly personalised.

You must return any Order to Us in its original packaging (which You should retain for this purpose). Nothing in this clause affects your statutory rights.

Marshmallows and all other food products are perishable and we recommend that they are consumed within the suggested time period as shown in the FAQ section of the website and that you keep them in accordance with our storage instructions to ensure that they maintain their quality and taste.

Under the General Data Protection Regulation (GDPR), customers have the right to delete their account removing all personal data that Boomf hold to fulfil an order (for details please see Privacy Policy). If a customer has deleted their account we are unable to refund you for an order, as there will be no trace of the order on our system.

 

Risk and property

Risk, damage or loss of Your Order will pass to You upon delivery to the agreed address. Notwithstanding delivery and passing of the risk in the Order, property in the Order will not pass from Us to You until We have received full payment of the Price and all other sums which are due, owing or payable by the You to Us in respect of the Order or any other Order between You and Us.

 

Last updated 8th December 2020.