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UK deliveryUpdated 10 months ago

Delivery Options

Orders received by 4pm (GMT/BST) Monday - Friday

are dispatched same day*.

* * * * *

Delivery times are estimates only and can change due to local factors and demand

For updates from Royal Mail about possible industrial action, strikes and delays click here.

 Email with a tracking link is sent automatically to the email or phone number provided at checkout once the order is dispatched.

Please note that the courier service used may vary and depend on availability, strikes, and other factors outside of our control.

Royal Mail 48 Hours Tracked

  • Delivered within 48 hours from the time of dispatch
  • Delivered Mon-Sat except for Bank Holidays
  • Must be ordered before 4pm GMT/BST (Mon-Fri) to be dispatched on the same day except for Bank Holidays
  • May take 72 hours for some postcodes

Royal Mail 24 Hours Tracked**

  • Delivered within 24 hours from the time of dispatch
  • Delivered Mon-Sat except for Bank Holidays
  • Must be ordered before 4pm GMT/BST (Mon-Fri) to be dispatched on the same day except for Bank Holidays
  • May take 48 hours for some postcodes

Guaranteed*** Next Day Tracked

  • Delivered within 24 hours from the time of dispatch
  • Delivered Mon-Sat except for Bank Holidays
  • Must be ordered before 4pm GMT/BST (Mon-Fri) to be dispatched on the same day except for Bank Holidays
  • Delivered only in hands. Signature may be required.

For any questions or concerns regarding delivery, please get in touch with us by emailing [email protected] or message us via our online chat (Mon-Sun 9am - 5:30pm).

*We do our very best to get your order out the same day if you order before 4pm (over 99.5% will be), but occasionally due to operational factors beyond our control your order will be dispatched the next business day. You will always receive an order dispatched confirmation email or text from us so you know the status of your order. We do our best to inform customers of any potential delays or issues, so please make sure to leave your up-to-date contact information.

**Next day delivery is dependent on our courier partners. Couriers do not deliver on Sundays. 

***'The Guarantee' is that your delivery charges will be refunded in the event that the nominated courier fails to deliver on the next day (Mon-Sat) after your order is dispatched. Please contact our Customer Service team at [email protected] to redeem this offer as it is not processed unless claimed and will be dependent on tracking information verification. This offer is non-contractural and entirely at our discretion.


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