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Frequently Asked Shipping Questions

Questions asked frequently around our shipping services.

I accidentally left the billing address the same as the delivery address. What now?

Although required for payment processing, we don't store billing information so we can't update it. However, this won't affect the delivery of your order if the payment went through.

I haven't received an email confirming my order. Will I get one?

You will receive a confirmation email within 5 minutes of placing your order, and a second email letting you know that your order has been shipped from our factory. If you haven't received one, please check your spam or junk inbox. Alternatively, it

My order hasn't arrived. What do I do?

- Please log into your account to see when your order was posted and allow the full delivery time. -Please note that Royal Mail, Priority Airmail and Standard/Economy International shipments are NOT TRACKED. Shipment numbers you may find attached to

When will my order be posted?

You will receive an email when your order has been dispatched. To log into your account and see if your order has been dispatched please check here.

Where's my order?

Head to your account page and check the 'Shipping status'.